
Essential Training for Non-Clinical Staff in Independent Healthcare (12hr CPD)
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About this course
Essential statutory and mandatory training for receptionists, administrators, managers, cleaners and porters working in private clinics and independent hospitals in England. Eighteen modules. Modules 1 to 10 are mapped to the Core Skills Training Framework (CSTF) learning outcomes for the level that applies to non-clinical staff: fire safety; health, safety and welfare; infection prevention and control (Level 1); information governance and data security; equality, diversity and human rights; safeguarding adults and children (Level 1); preventing radicalisation; conflict resolution; moving and handling (Level 1); and basic life support (resuscitation Level 1). Each of these has a video lecture of about 25 to 35 minutes, an audio discussion, an infographic, a handout, a CSTF compliance statement and a ten-question quiz. Modules 11 to 18 cover learning disability and autism awareness; handling complaints; chaperoning; lone working; speaking up; customer care; duty of candour awareness; and risk assessment basics. Correct at October 2026. Indicative 12 hours CPD.
Why LCS Academy?
- Developed by GMC-registered doctors and legally qualified professionals
- Based on current GMC guidance and UK standards
- CPD certificate on completion for your appraisal portfolio
- Study online at your own pace, anywhere, anytime



