Privacy Policy

Introduction

LCS Healthcare Ltd is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal information:

• Personal identification information (name, email address, telephone number)
• Professional information (job title, professional registration details, organisation)
• Course enrolment and progress data
• Payment and billing information
• Technical data (IP address, browser type, device information)
• Communications with our support team

How We Use Your Information

We use your personal information for the following purposes:

• To provide access to courses and learning materials
• To process course registrations and payments
• To issue certificates upon course completion
• To communicate with you about your courses and account
• To provide customer support and respond to your enquiries
• To improve our services and website functionality
• To comply with legal and regulatory requirements
• To send marketing communications (with your consent)

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil our contract with you for course delivery
• Legal obligation: Compliance with legal and regulatory requirements
• Legitimate interests: Improving our services and website security
• Consent: Marketing communications and optional features

Data Sharing and Disclosure

We may share your information with:

• CPD certification bodies to verify your course completion
• Payment processors to handle transactions securely
• IT service providers who support our platform
• Professional regulators when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Course records and certificates are retained for a minimum of 7 years to support professional revalidation requirements. You may request deletion of your data, subject to our legal and regulatory obligations.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (in certain circumstances)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website usage, and deliver personalised content. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).