Complaints Handling and Investigation in Independent Healthcare (8 Hours CPD)

£197.00 plus VAT. This course provides a comprehensive and detailed training for managing complaints effectively in the healthcare sector. The course is delivered in 4 modules. We will look at the details of the CHIAS complaint handling process and explore how organisations can navigate through this essential aspect of healthcare management with proficiency and efficacy. Complying with regulator requirements and meeting best practice standards. Indicative 4 hours CPD.

£25.00 plus VAT. Mandatory conflict resolution training for healthcare professionals in England. This e-learning provides the knowledge component of conflict resolution training, aligned to the Core Skills Training Framework, and should be supplemented by practical instruction and your employer's local arrangements. It covers causes of conflict and escalation, communication models (PALMS, LEAPS, CUDSA and the five step appeal), recognising and responding to risk, self-defence law, reporting routes including RIDDOR, post-incident support and reflection. Physical breakaway and restraint techniques are not included. Indicative 1 hour CPD.

£25.00 plus VAT. A CPD programme designed to support safe, lawful, and professionally defensible clinical practice in line with current GMC guidance and UK law. It provides practical instruction on the seven GMC principles of decision-making and consent, emphasising consent as an ongoing, patient-centred process rather than a single administrative step. It addresses the legal impact of *Montgomery v Lanarkshire Health Board* and applies consent principles to complex areas including mental capacity assessment, best-interests decision-making, and consent involving children and young people. It also examines heightened consent standards for cosmetic interventions, including reflection periods, psychological suitability, and disclosure of aesthetic risks. In addition, the course covers the eight principles of confidentiality, including lawful information sharing, safeguarding and public-interest disclosures, UK GDPR obligations, and information governance requirements. Indicative 2hr CPD