
Conflict Resolution for Healthcare Professionals (One Hour CPD)
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About this course
Mandatory conflict resolution training for healthcare professionals in England. This e-learning provides the knowledge component of conflict resolution training, aligned to the Core Skills Training Framework, and should be supplemented by practical instruction and your employer's local arrangements. It covers causes of conflict and escalation, communication models (PALMS, LEAPS, CUDSA and the five step appeal), recognising and responding to risk, self-defence law, reporting routes including RIDDOR, post-incident support and reflection. Physical breakaway and restraint techniques are not included. Indicative 1 hour CPD.
Why LCS Academy?
- Developed by GMC-registered doctors and legally qualified professionals
- Based on current GMC guidance and UK standards
- CPD certificate on completion for your appraisal portfolio
- Study online at your own pace, anywhere, anytime



