Complaints Handling in the Independent Healthcare Sector (4hr CPD)

Mandatory conflict resolution training for healthcare professionals in England. This e-learning provides the knowledge component of conflict resolution training, aligned to the Core Skills Training Framework, and should be supplemented by practical instruction and your employer's local arrangements. It covers causes of conflict and escalation, communication models (PALMS, LEAPS, CUDSA and the five step appeal), recognising and responding to risk, self-defence law, reporting routes including RIDDOR, post-incident support and reflection. Physical breakaway and restraint techniques are not included. Indicative 1 hour CPD.

£97.00 plus VAT. A CPD programme designed to support safe, lawful, and professionally defensible clinical practice in line with current GMC guidance and UK law. It provides practical instruction on the seven GMC principles of decision-making and consent, emphasising consent as an ongoing, patient-centred process rather than a single administrative step. It addresses the legal impact of *Montgomery v Lanarkshire Health Board* and applies consent principles to complex areas including mental capacity assessment, best-interests decision-making, and consent involving children and young people. It also examines heightened consent standards for cosmetic interventions, including reflection periods, psychological suitability, and disclosure of aesthetic risks. In addition, the course covers the eight principles of confidentiality, including lawful information sharing, safeguarding and public-interest disclosures, UK GDPR obligations, and information governance requirements. Indicative 2hr CPD

£120.00 plus VAT. Our Core of Knowledge: Laser and IPL Safety course provides essential training for clinicians and aesthetic practitioners who use light-based devices. Aligned with MHRA guidance, it explains how optical radiation is generated and how it interacts with skin and eyes, forming the basis of safe treatment practice. The course covers key hazards, controlled-area requirements, beam and non-beam risks, plume control, fire precautions and electrical safety. It also outlines governance duties, including risk assessments, local rules, and the roles of the Laser Protection Adviser and Supervisor. Practical examples translate MHRA expectations into clear protocols for treatment suitability, patch testing, PPE use and equipment checks. On completion, delegates receive a certificate supporting organisation accreditation and demonstrating a strong commitment to safe and compliant laser and IPL use. Indicative 3 hours CPD.