Adjudication in Alternative Dispute Resolution: Assessed Certification for Adjudicators

£25.00 plus VAT. This CPD module equips doctors, nurses, and healthcare professionals with essential knowledge to deliver safe, equitable care to autistic people and people with learning disabilities. Aligned with the Oliver McGowan Mandatory Training (Tier 1), the course covers definitions and prevalence, health inequalities and diagnostic overshadowing, the legal duty to make reasonable adjustments, and practical adaptations to communication, clinical environments, and procedures. Participants will learn to recognise potential indicators in undiagnosed patients, apply person-centred communication principles including the Accessible Information Standard, and understand the increased safeguarding risks facing these populations. A must for regulatory compliance and compassionate practice.

£197.00 plus VAT. This course provides a comprehensive and detailed training for managing complaints effectively in the healthcare sector. The course is delivered in 4 modules. We will look at the details of the CHIAS complaint handling process and explore how organisations can navigate through this essential aspect of healthcare management with proficiency and efficacy. Complying with regulator requirements and meeting best practice standards. Indicative 4 hours CPD.

£25.00 plus VAT. Mandatory conflict resolution training for healthcare professionals in England. This e-learning provides the knowledge component of conflict resolution training, aligned to the Core Skills Training Framework, and should be supplemented by practical instruction and your employer's local arrangements. It covers causes of conflict and escalation, communication models (PALMS, LEAPS, CUDSA and the five step appeal), recognising and responding to risk, self-defence law, reporting routes including RIDDOR, post-incident support and reflection. Physical breakaway and restraint techniques are not included. Indicative 1 hour CPD.